Making a purchase

Practical tips when buying things, whether in person or online.

Window display in store, showing sale
The basics of making a purchase

The basics of making a purchase

A cup of coffee. A bus ticket. A new big-screen TV. Another day, another purchase. Learn your rights and what to watch out for when buying things.

Read more
Woman looking at tablet
Online shopping

Online shopping

It’s easier than ever to do all of your shopping online (even for toilet paper). Like any purchase, online shopping creates a contract, and you have rights.

Read more
Woman opening a box looking unhappy
Problem with a purchase

Problem with a purchase

The TV won’t turn on. That computer doesn’t have Wi-Fi. The blender doesn’t blend. The item broke. The salespeople lied. Don’t forget that you have rights. Let’s get after it.

Read more

We are grateful to work on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations, whose Peoples continue to live on and care for these lands.