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Cellphones

Your rights relating to cellphones, and how to deal with problems.

Woman holding cellphone
Choosing a phone and phone plan

Choosing a phone and phone plan

Choosing a cellphone and plan can be a complicated process. Two-year contract or pay-as-you-go? Smartphone or basic flip phone? Individual or shared plan? It’s certainly tricky. Let’s dive in.

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Person buying phones
Negotiating with a cellphone provider

Negotiating with a cellphone provider

Canadian cellphone plans can be expensive. Customer service is labyrinthine. The whole experience is hardly a treat. But it can be different! Learn your rights and how to take action.

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Woman puzzled by phone
Problem with a cellphone or plan

Problem with a cellphone or plan

Your new cellphone doesn’t work as expected. Or your new phone plan isn’t what was promised. There are steps you can take to make this right.

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Woman on phone with clipboard
Cancel or switch your phone contract

Cancel or switch your phone contract

Sick and tired of your expensive phone provider? Sometimes it makes sense to switch; other times it’s best to wait it out. We’ll help point you in the right direction.

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Man on phone with bills in hand
Disputing a phone bill

Disputing a phone bill

You know what your monthly plan costs, so how come there’s a charge of $40 for “roaming”? And what’s this data overage fee? Get help disputing your phone bill.

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