Consumer

Choosing a cellphone and plan can be a complicated process. Two-year contract or pay-as-you-go? Smartphone or basic flip phone? Individual or shared plan? It’s certainly tricky. Let’s dive in.

Canadian cellphone plans can be expensive. Customer service is labyrinthine. The whole experience is hardly a treat. But it can be different! Learn your rights and how to take action.

Your new cellphone doesn’t work as expected. Or your new phone plan isn’t what was promised. There are steps you can take to make this right.

Sick and tired of your expensive phone provider? Sometimes it makes sense to switch; other times it’s best to wait it out. We’ll help point you in the right direction.

You know what your monthly plan costs, so how come there’s a charge of $40 for “roaming”? And what’s this data overage fee? Get help disputing your phone bill.

Be careful when you make promises, or pay someone to do something. Even if nothing’s in writing, it can still be a legal contract. Here’s what to look out for.

You can sometimes get out of a contract, whether it’s in writing or not. But not always. Let’s look at some common situations and how you can take action.

Renting skis, climbing a rock wall, skydiving — if there’s danger involved, the business will probably ask you to sign something beforehand. These liability waivers can impact your rights, often preventing you from getting compensation if you get hurt. 

With countless online booking engines, “great deals,” and splashy brochures, booking a trip can be fun — and tricky. There are key things to know, and ways to avoid problems.

Problem with a trip? Your rights to cancel a holiday (or part, like a hotel reservation) hinge on the terms of your booking contract and reason for wanting to cancel.