Service providers

How to problem solve when dealing with contractors or other service providers.

House painter and ladder
Hiring someone to perform a service

Hiring someone to perform a service

When you hire someone to perform a service, you’ve made a contract. Both you and the service provider are parties to it. So you both now have rights and obligations.

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Man at door, holding clipboard to be signed
Door-to-door and direct sales

Door-to-door and direct sales

When you buy something from a salesperson who comes to your door, special protections apply. Learn your rights for door-to-door and other direct sales contracts, and steps to resolve problems.

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Man operating carpentry tools
If you're not happy with a service

If you're not happy with a service

If you hired someone and you’re not happy with their work, you have options, and rights. It can feel overwhelming, but there are steps you can take to help yourself.

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We are grateful to work on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations, whose Peoples continue to live on and care for these lands.