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Applying for employment insurance

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In Canada, the government offers financial assistance to people who are without work. Learn whether you’re eligible for employment insurance benefits, and the steps to apply for benefits.

Alert!

The federal government has changed the EI program in response to the coronavirus pandemic. The most recent changes came into effect on September 26, 2021, and are set to expire on September 22, 2022. These changes are reflected in the information below. For how EI benefits and emergency benefits intersect, see our in-depth information of coronavirus and benefits for workers.

What you should know

Employment insurance benefits are temporary payments made to people who lose their job through no fault of their own.

EI, as it’s often called, also offers help if you can’t work because of illness or injury. And it provides benefits for people who take time off work to have or parent a child, or to care for family members who are ill or injured.

The EI program is run by the federal government.

EI regular benefits are for people who lose their job through no fault of their own — for example, you were laid off.

There are also other types of EI benefits available.

  • Maternity and parental benefits are for people who can’t work because they’re pregnant, recently had a baby, are adopting a child, or are caring for a baby.

  • Sickness benefits are for people who can’t work because they’re ill, injured, or quarantined.

There are benefits available for caregivers.

  • Family caregiver benefits are for people who can’t work because they’ve stepped away to care for or support a critically ill or injured family member.

  • Compassionate care benefits are for people who can’t work because they’ve stepped away to care for or support a family member who is gravely ill with a significant risk of death within six months.

  • Benefits for parents of critically ill children are for eligible parents who take time off work to care for their critically ill or injured child.

And there are fishing benefits for self-employed fishers who are actively seeking work.

Alert!

The requirements to qualify for regular EI benefits have been temporarily relaxed due to the pandemic. The information below reflects these changes, which are set to expire on September 22, 2022. See the federal government's website for more.

To qualify for EI regular benefits, you must:

  • in the last 52 weeks, have worked a minimum of 420 hours in work covered by the EI program
  • have lost your job through no fault of your own (you won't qualify if you were fired for misconduct or chose to quit when you had other options)
  • have gone seven straight days without work or pay from a particular employer

The federal government website goes through these requirements, and who qualifies for the other types of EI benefits. Visit the website.

Alert!

In response to the coronavirus pandemic, the rules around calculating EI benefits have temporarily changed. For now, workers who qualify are entitled to a higher minimum rate of benefits. As well, now certain types of income don’t affect your benefits rate (for example, severance pay). The changes are reflected in the information below. For more, see the federal government's website.

The amount of EI you get depends on the type of EI benefit, how much you’ve been earning, and where you live.

For most people, the basic rate for calculating EI regular benefits is 55% of your pay, up to a maximum amount. The maximum amount changes over time. The federal government posts the current figure. See their website.

If you start your claim between September 26 and November 20, 2021, you’ll receive at least $300 per week, but you could get more. If you apply after November 20, the old rules apply. You’ll receive 55% of your pay (even if it’s below $300).

In calculating your EI benefits, the government considers your gross earnings (before deductions), including tips and commissions. EI benefits are taxable income, so taxes are deducted.

Your benefits may be reduced if you earn certain types of income during your benefit period. For example, income from self-employment. Other types of income won’t reduce your benefits, such as pension income from an RRSP or RRIF.

The federal government provides a full list of income types, and how they affect EI benefits. See the EI earnings chart.

You can work part-time and still get EI. Under the working while on claim rules, you keep 50 cents of EI benefits for every dollar you earn in wages, up to a maximum amount.

Apply for EI benefits

Here are the steps to apply for EI benefits.

Step 1. Gather your information

Step 2. Apply for benefits

Step 3. After you apply

Step 4. If your application is denied, request a reconsideration

Step 5. Appeal the reconsideration decision

Step 1. Gather your information

Collect all the documents and information you’ll need. These include:

  • your social insurance number
  • your government-issued ID
  • details of your most recent employment, including your salary and why you left
  • your record of employment (ROE), which is a form the employer prepares saying how long you worked for them and how much you earned

Step 2. Apply for benefits

You should apply for EI as soon as you stop working. If you delay, you may lose benefits.

To apply, you must start your application online. If you don’t have internet access at home, you can apply at a public internet access site, like a library. Here's the online application form.

Step 3. After you apply

If your application is approved, there may be a one-week waiting period for which you won’t be paid.

If your application is denied, Service Canada will contact you by letter or phone to explain why.

Step 4. If your application is denied, request a reconsideration

If your application is denied, your first step to challenge the decision is to request a reconsideration. There is no cost to do this.

Step 5. Appeal the reconsideration decision

If you disagree with the decision made on your reconsideration request, you can appeal to the Social Security Tribunal. This is a body similar to a court. It hears appeals on pensions and benefits provided by the federal government.

We have more detail on these steps if you want to go further. See our in-depth information on applying for EI.

Who can help

For help with applying for employment insurance benefits.

Service Canada logo
Service Canada
This federal government agency helps people access the employment insurance program.
Call 1-800-206-7218Visit website

There are options for free legal advice.

Access Pro Bono logo
Lawyer Referral Service
Helps you connect with a lawyer for a free half-hour consult.
Call 1-800-663-1919Visit website
Access Pro Bono logo
Access Pro Bono Clinics
Volunteer lawyers provide free legal advice to people with limited means.
Call 1-877-762-6664Visit website
People's Law School logo, large
People’s Law School
See more options for free or low-cost legal help.
Visit website

  • This information applies to British Columbia, Canada
  • Reviewed in October 2021
  • Time to read: 6 minutes

Reviewed for legal accuracy by

Trevor Thomas, Ascent Employment Law and Mark Hundleby, ERA Law

Trevor Thomas, Ascent Employment Law
Mark Hundleby, ERA Law

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This information from People’s Law School explains in a general way the law that applies in British Columbia, Canada. The information is not intended as legal advice. See our disclaimer.

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