If you disagree with a decision on a workers’ compensation claim, you can request a review of the decision. If you’re still not satisfied, you can appeal to a tribunal.
Understand your legal rights
Workers’ compensation is a BC government program run by Work Safe BC. It pays benefits to workers if they suffer a workplace injury or disease, and promotes health and safety in the workplace. (We explain the workers’ compensation program in no. 285.)
If you disagree with a decision Work Safe BC makes on claims, assessments, or health and safety matters, you can request a review of the decision. If you’re still not satisfied, you can appeal to a tribunal. We explain the process shortly.
You can challenge a Work Safe BC decision on your own. Or you might want to ask for assistance from someone familiar with the workers’ compensation system, such as a union representative, a lawyer, or a workers’ adviser.
If you are a union member, discuss your case with the union. They may have a representative who can help you, or they may hire a lawyer for you in a serious case. You may want to hire your own lawyer anyway. Make sure the lawyer has experience in workers’ compensation.
If you don’t get help from a union or a lawyer, you should contact the Workers’ Advisers Office of the BC Ministry of Labour. Workers’ advisers are separate from Work Safe BC and there’s no charge for their services. They help workers apply for reviews and appeals, and they have detailed information on their website. Visit gov.bc.ca/workersadvisers or call 604-713-0360 in Vancouver and 1-800-663-4261 elsewhere in BC
For employers, the Employers’ Advisers Office provides independent advice, assistance, and representation to employers concerning workers’ compensation issues. There is no charge for their services.
The steps in the process
The first step in challenging a Work Safe BC decision is to ask for a review of the decision. The Work Safe BC website at worksafebc.com explains how to ask for a review. The phone numbers for the review division are 604-214-5411 in the Lower Mainland and 1-888-922-8804 elsewhere in BC.
In a few scenarios, you can’t ask for a review but need to appeal directly to the Workers’ Compensation Appeal Tribunal. For example, if you are challenging a decision to reopen (or not reopen) a matter, or challenging a decision on a discriminatory action complaint (where an employer punished you for raising safety concerns at work). Appeals are explained shortly.
Because Work Safe BC routinely issues some decisions orally, the review division accepts review requests from oral decisions.
Time limit to ask for a review
A worker must ask for a review within 90 days of the date of Work Safe BC’s decision letter or, in some cases, within 90 days of the date that Work Safe BC told the worker its decision orally or stopped paying them.
An employer who wants to ask for a review of a decision or an order issued by Work Safe BC on an occupational health and safety matter, has 45 days to ask for a review.
After you request a review, you will receive a letter setting a time to make written submissions. Work Safe BC’s review division does not normally hold oral hearings.
To prepare your case, carefully review your Work Safe BC file. You have the right to see it and you should automatically get it when you ask for a review.
What you need to show
Reviews and appeals are serious. In bringing a review or appeal of a Work Safe BC decision, you need to show clearly what’s wrong with the decision. You may need new evidence to support your appeal. You may need more evidence than you had when you first made your claim, such as medical evidence from doctors and specialists. It’s important to get all the evidence you need, as soon as you can.
The review decision is usually made within 150 days. If you disagree with the review decision, you can usually appeal to the Workers’ Compensation Appeal Tribunal. You cannot appeal review decisions on some issues, such as vocational rehabilitation benefits, certain types of disability awards, and whether benefits are paid as a lump sum.
Time limit to appeal
If you decide to appeal, you must do so within 30 days of the decision by the review division. (For cases that go directly to the tribunal, the time limit is 90 days.)
The tribunal’s website at wcat.bc.ca has information guides on how to appeal and how to prepare for an appeal hearing.
You can appeal by phone or letter, or you can use the notice of appeal form on the tribunal’s website. If you appeal by phone, you must follow it up with the form within 21 days. The tribunal’s phone numbers are 604-664-7800 in the Lower Mainland and toll-free 1-800-663-2782 elsewhere in BC.
The tribunal will follow up with you
The tribunal will send you a letter to confirm it received your appeal and give you an appeal number. You should always include this appeal number, and your Work Safe BC file number, in any material you submit. The tribunal will ask you to make your submissions in writing or tell you the date for your oral hearing. Normally, the tribunal decides a case within 180 days of when it receives your claim file from Work Safe BC.
The tribunal must apply the law and the policies of Work Safe BC that apply to your appeal. You should find out what policies apply to your case. You can see previous tribunal decisions on its website.
Through the Work Safe BC website, workers can view all the information associated with their claim. You will need your claim number and your personal access number. You can also request a copy of your claim file from Work Safe BC. You can send a written request for disclosure form, available on the Work Safe BC website, to:
Work Safe BC
PO Box 4700 Stn Terminal
Vancouver BC V6B 1J1
All your personal information is usually in your claim file, but sometimes other Work Safe BC records also have personal information. To see these records, send a written request to:
Freedom of Information and Protection of Privacy Office
Work Safe BC
PO Box 2310 Stn Terminal
Vancouver, BC V6B 3W5
The Work Safe BC website includes extensive information on workers’ compensation benefits, how to apply for benefits, and the process to review or appeal a decision.
Telephone: 604-231-8888 in the Lower Mainland
The Workers’ Advisers Office is a government office that helps workers with claims for workers’ compensation benefits. They are separate from Work Safe BC and there’s no charge for their services.
Telephone: 604-713-0360 in Vancouver
This information applies to British Columbia, Canada
Reviewed in January 2018
Time to read: 6 minutes